Rio234 Terms and Conditions – Platform Usage Rules

1. Acceptance of Terms and Conditions

By accessing, browsing, or using any service available on the platform rio234 — including Sports Betting, live casino, slots, crash games, e-sports and the VIP Program — you confirm that you have read, understood and fully agree to these Terms and Conditions, as well as to the Privacy Policy and the guidelines of Responsible Gambling of the platform.

Simply creating an account on rio234 constitutes full acceptance of this document in its most current version. If you disagree with any part of the terms described herein, you must not use the platform.

2. Eligibility and Registration

To register and use the platform rio234, the user must meet the following eligibility requirements:

• Be at least 18 years of age at the time of registration;
• Be a resident of Brazil and hold a valid CPF in your own name;
• Not be subject to any judicial, regulatory, or voluntary exclusion order from betting platforms;
• Not be an employee, service provider, or first-degree relative of a rio234 employee;
• Fully accepting these Terms and Conditions and the Privacy Policy.

Each individual is entitled to only one account on rio234. Duplicate registrations — regardless of the stated reason — are strictly prohibited. If duplicate accounts are identified, the platform reserves the right to close all accounts associated with the same CPF and withhold any funds resulting from operations carried out across multiple registrations.

The user is responsible for providing accurate, complete, and up-to-date information at the time of registration and whenever requested for verification purposes. rio234 is not liable for issues arising from incorrect data provided by the user, including withdrawal processing failures caused by mismatched banking details.

3. Identity Verification (KYC)

Rio234 follows identity verification procedures (Know Your Customer — KYC) in compliance with applicable Brazilian regulations. Verification may be requested at any time, but is mandatory for:

• Requesting your first withdrawal or any withdrawal above R$ 500.00;
• Activate the VIP Program from the Silver level or above;
• Any situation in which the platform determines that identity confirmation is required for security purposes.

Documents typically requested include: an official government-issued photo ID (RG, CNH, or passport), proof of address issued within the last 90 days, and, where applicable, proof of the payment method used for deposits. All documents are handled with strict confidentiality in accordance with the LGPD.

4. Deposits and Payment Methods

The rio234 accepts the following payment methods for deposits, all native to the Brazilian financial system:

All deposits must be made using payment methods registered in the name of the account holder at rio234. Deposits made by third parties will be declined and the amount returned to the sender. The platform is not responsible for any fees or charges applied by the user's bank or financial institution at the time of the transaction.

5. Withdrawals & Processing

Withdrawals at rio234 are processed exclusively via Pix to the key registered in the account holder's name. Other withdrawal methods may be available depending on the payment method used for the deposit, at the platform's discretion.

• Minimum withdrawal: R$ 20.00;
• There is no fixed maximum withdrawal limit — individual limits may apply based on your verification level and account history;
• Verified accounts have Pix withdrawals processed in under 10 minutes in most cases;
• Platinum and Diamond VIP members receive priority processing with an average time of up to 5 minutes;
• Unverified accounts may have withdrawals processed in up to 72 business hours while pending KYC review.

Rio234 reserves the right to request additional documentation before processing high-value withdrawals or when it identifies patterns that require compliance verification. This process is carried out to protect the user and ensure the integrity of all operations on the platform.

Withdrawals from bonus balances can only be made after the rollover conditions described in each promotion's specific terms have been fully met. Withdrawals from real-money balances (deposited funds or winnings from settled bets) are not subject to any rollover restrictions.

6. Bonuses, Promotions & Conditions

All promotions and bonuses available at rio234 are governed by specific conditions disclosed on each offer's page. The general rules that apply to all promotions are:

• Each user is entitled to activate the welcome bonus only once, on their first deposit;
• The standard rollover for the welcome bonus is 5× the bonus amount on bets with minimum odds of 1.50;
• The rollover period is 30 calendar days from the date the bonus is activated;
• Cancelled bets, void bets, and bets with odds below 1.50 do not count toward rollover completion;
• The bonus cannot be transferred between accounts or converted into other services;
• Rio234 reserves the right to cancel bonuses that have been activated abusively or in violation of the spirit of the promotion.

Rio234 may modify, suspend, or end any promotion at any time, provided users are notified at least 24 hours in advance via email or platform notification. Ongoing promotions will not be cancelled retroactively for bets already placed.

7. Sports Betting

Sports Betting at rio234 cover more than 30 sports, including football (Brasileirão Série A, Copa do Brasil, Libertadores, Champions League and over 80 leagues), UFC/MMA, basketball (NBB and NBA), volleyball, tennis, Formula 1, e-sports and other sports available on the platform.

By placing a bet on rio234, the user agrees to the following conditions:

• A confirmed bet cannot be cancelled or changed by the user — except through the Cash Out feature when available;
• The odds at the time a bet is confirmed are the valid odds for that ticket, regardless of any subsequent changes;
• If an event is cancelled or postponed to a different date, bets are fully refunded to the user's balance;
• Obvious odds errors (clearly incorrect odds resulting from a technical fault) may be voided by the platform, with a full refund of the staked amount;
• The minimum bet is R$ 2.00 per single ticket;
• The maximum stake per bet varies depending on the event, sport, and market, and is calculated automatically by the system.

Cash Out is an optional feature available on selected markets. The Cash Out value is determined by the system in real time and may be accepted or declined by the user. Upon accepting the Cash Out, the original bet is settled and the offered amount is immediately credited to the balance.

8. Live Casino, Slots and Crash Games

The casino games available on rio234 — including slots, Live Casino tables with Portuguese-speaking dealers and crash games such as Aviator — are provided by certified suppliers audited by independent bodies. Each game has an RTP (Return to Player) set by the manufacturer, available in the game information section.

• The outcomes of all games are generated by certified random number generation (RNG) systems, ensuring complete fairness;
• In Live Casino, the outcome depends on the physical actions of dealers in a real environment filmed in real time;
• In crash games, the multiplier is determined by an auditable algorithm before each round;
• Technical failures during an active round (connection loss, server error) result in a refund of the amount staked on that specific round;
• Rio234 is not responsible for losses resulting from connectivity issues on the user's end during an active game round.

Certain bonuses may be restricted to specific game categories (e.g., slots only, or Sports Betting only). The restrictions for each promotion are clearly stated on the offer's page. Using a bonus on ineligible games may result in the cancellation of the bonus and any associated winnings.

9. VIP Program

Rio234's VIP Program rio234 has five tiers — Bronze, Silver, Gold, Platinum, and Diamond — with increasing benefits based on betting volume. Cashback is calculated on net losses from the previous week and credited every Monday with no rollover.

• Bronze: 5% cashback — no minimum volume required;
• Silver: 8% cashback — minimum weekly volume of R$ 500.00;
• Gold: 12% cashback — minimum weekly volume of R$ 2,000.00;
• Platinum: 16% cashback — minimum weekly volume of R$ 8,000.00;
• Diamond: 20% cashback — minimum weekly volume of R$ 25,000.00.

VIP level is recalculated monthly based on betting volume over the previous 30 days. When a level downgrade occurs, users are notified 7 days in advance by email. Platinum and Diamond members have a dedicated VIP manager via WhatsApp and priority withdrawal processing.

10. Prohibited Conduct

The following conduct is strictly prohibited on the platform rio234:

• Creating more than one account per individual (duplicate registration);
• Using the platform for money laundering or any other illegal activity;
• Exploiting technical glitches, odds errors or system bugs for personal gain without notifying the platform;
• Using automated software, bots, or scripts to place bets or interact with the platform;
• Making arrangements with other users to manipulate bet outcomes or accumulate bonuses in a coordinated manner (bonus abuse);
• Sharing your login credentials with third parties or allowing another person to operate your account;
• Making deposits and withdrawals with no intention of wagering (bonus churning);
• Using the platform on behalf of third parties or for unauthorized commercial purposes.

Detection of any of these behaviors may result in immediate account closure, cancellation of all bonus balances, and, where provided by law, reporting to the relevant authorities. Real balances deposited directly by the user (not originating from bonuses) will be returned after investigation, except in cases involving unlawful activity.

11. Account Closure

The user may request the closure of their account at rio234 at any time via support chat or the platform's email. Prior to closure, any available balance in the account (from real deposits and settled winnings) will be returned to the holder upon a withdrawal request processed in the normal way.

Rio234 reserves the right to close or suspend accounts in the following cases:

• Violation of any clause of these Terms and Conditions;
• Detection of fraudulent activity or suspected money laundering;
• Submitting false documents or incorrect information during registration or KYC verification;
• Using the platform in jurisdictions where online betting is prohibited;
• Request by the user in the context of self-exclusion for responsible gambling purposes.

In cases of account closure due to terms violation, the platform's decision is final and the user will be notified by email with the general reasons for the decision, subject to the limits imposed by the confidentiality of security investigations.

12. Responsible Gambling

The rio234 is committed to promoting responsible gambling. Betting is a form of entertainment and should be treated as such — never as a source of income or a solution to financial difficulties.

The platform provides the following tools for any user who wishes to set voluntary limits:

• Daily, weekly or monthly deposit limits, configurable directly in your account;
• Voluntary break period: from 24 hours to 6 months, during which the account is inaccessible for betting;
• Permanent self-exclusion: definitive account closure with no possibility of re-registration;
• Session time limit on the platform;
• Access to specialized responsible gambling support via 24-hour chat.

Once self-exclusion is activated, rio234 commits to sending no further marketing communications to the excluded user and to rejecting any new registration under the same CPF. For more information, visit the page Responsible Gambling.

13. Privacy and Data Protection

The handling of personal data on the rio234 is carried out in full compliance with the General Data Protection Law (LGPD — Law No. 13,709/2018). Data collected is used solely for platform service operations, identity verification, payment processing, fraud prevention, and account-related communications.

The platform does not sell or share users' personal data with third parties for marketing purposes. Data sharing occurs only when required to fulfill legal or regulatory obligations, or with service providers contracted directly by rio234 under confidentiality agreements.

For full details on how we collect, use and protect your data — including your rights as a data subject (access, correction, deletion and portability) — please visit our Privacy Policy.

14. Changes to the Terms and Conditions

The rio234 may update these Terms and Conditions periodically to reflect changes in services, Brazilian legislation, or industry practices. Any material change will be communicated by email at least 7 days before taking effect.

The current version of the Terms and Conditions is always the one available on this page, with the last updated date shown at the top of the document. Continued use of the platform after the effective date of any new conditions constitutes acceptance of the changes made.

15. Contact, Support and Dispute Resolution

For questions, complaints, or requests related to these Terms and Conditions, users may contact rio234 through the following channels:

• Live chat on the platform — available 24 hours a day, 7 days a week, in Brazilian Portuguese;
• Email: contato@rio234.best — response within 24 business hours;
• For Platinum and Diamond VIP members: WhatsApp access with a dedicated account manager.

Disputes related to specific bets must be reported within 30 days of the settlement of the contested bet. rio234 will review each case individually based on system records and will communicate its decision by email within 5 business days.

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. The courts of the District of São Paulo, State of São Paulo, are hereby elected as the exclusive venue for resolving any disputes arising from this document, waiving any other jurisdiction, however privileged it may be.